First, install the Intel Media Adapter Graphics driver applicable to your laptop.For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision laptops:.Second, install the Nvidia Discrete Graphics Driver applicable to your laptop.First, install the Intel Media Adapter Graphics Driver applicable to your laptop.For Nvidia Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision laptops:.Download and install the latest drivers for the docking station.Select the Operating System that is installed on the laptop.Browse to the Dell Drivers and downloads page.Required even if the computer has discrete graphics card.Äownload and install the Dell Docking Station WD19 or WD19S drivers Ice Lake and Tiger Lake chipsets have native Thunderbolt support and do not use this driver.This is for computers that support Thunderbolt III technology.Intel Thunderbolt Controller Firmware Update Utility Realtek USB GBE Ethernet Controller DriverÄell Dock WD19 Series Firmware Update Utility Test the Docking Station to see if the issues are resolved.(See instructions for the reset procedure above) Power cycle the dock once the firmware has been updated.The dock must be connected to the computer during the update process to detect and install the dock firmware.Drivers can also be manually downloaded and installed from the Dell Support website. Run SupportAssist (all models), or Dell Command Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and D rivers for both the computer and dock.Run Windows Update to ensure that the operating system is up to date.Windows Operating System and Dell driver updates: Plug the dock USB-C or Thunderbolt cable back to the computer.The dock LED on the power button should blink three (3) times.Drain any remaining power to the dock by holding the power button for 30 seconds.Unplug AC power from the WD19 series dock.Remove the dock USB-C or Thunderbolt cable from the computer.NOTE: Your computer must be connected to the docking station before installing the driver updates.
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